ASTERISK PBX WITH DATABASE/API DRIVEN CALL CENTER SOLUTION

The tutorial is about learning how to Build a Database/API–driven Call Center Solution/PBX using asterisk PBX.  You will learn the following

In–depth Knowledge of  Asterisk PBX. 

How to setup Trunk to any provider of  your choice using chan PJSIP (Config File & Database Table

How to work with Asterisk dial plan to implement different business scenarios

How to setup Interactive Voice Response (IVR) System with Time–based call routing

How to setup PBX for Organization using Asterisk

How to setup Automatic Call Distribution amount the Agents (Database  and Configuration file driven approach)

Integrate Asterisk with Any Database of your Choice (MySQL, SQLite, PostgreSQL, MSSQL)

Setup MySQL Database in Linux environment  and integrate it with Asterisk PBX

Working with Musiconhold (Config File & Database table)

Make API call  in your dial plan to an external system in real–time

Secure Your PBX

After learning the basics of Asterisk,   We are going to implement Call Center Solution for a fictitious Hospital(The Great Hospital) that has an Online Medical Consulting Service with the following requirements

Prompt

1 > Consulting 

2 > Customer Service

3 > Self–Service  ( 1 .Book Appointment 2.Cancel Appointment 3.Confirm Appointment 4.Check Outstanding Bill)

User Story (Implementation Requirement)

Consulting Unit: Working Hours: 8 AM – 9 PM, Call Outside the working hours should be routed to the customer service unit