ASTERISK PBX WITH DATABASE/API DRIVEN CALL CENTER SOLUTION
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The tutorial is about learning how to Build a Database/API–driven Call Center Solution/PBX using asterisk PBX. You will learn the following
In–depth Knowledge of Asterisk PBX.
How to setup Trunk to any provider of your choice using chan PJSIP (Config File & Database Table
How to work with Asterisk dial plan to implement different business scenarios
How to setup Interactive Voice Response (IVR) System with Time–based call routing
How to setup PBX for Organization using Asterisk
How to setup Automatic Call Distribution amount the Agents (Database and Configuration file driven approach)
Integrate Asterisk with Any Database of your Choice (MySQL, SQLite, PostgreSQL, MSSQL)
Setup MySQL Database in Linux environment and integrate it with Asterisk PBX
Working with Musiconhold (Config File & Database table)
Make API call in your dial plan to an external system in real–time
Secure Your PBX
After learning the basics of Asterisk, We are going to implement Call Center Solution for a fictitious Hospital(The Great Hospital) that has an Online Medical Consulting Service with the following requirements
1 > Consulting
2 > Customer Service
3 > Self–Service ( 1 .Book Appointment 2.Cancel Appointment 3.Confirm Appointment 4.Check Outstanding Bill)
User Story (Implementation Requirement)
Consulting Unit: Working Hours: 8 AM – 9 PM, Call Outside the working hours should be routed to the customer service unit
Specification: ASTERISK PBX WITH DATABASE/API DRIVEN CALL CENTER SOLUTION
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