ServiceNow IT Service Management (CIS-ITSM) Tests: Rome 2022

Exam Purpose

Prepare for the ServiceNow Certified Implementation Specialist exam in IT Service Management (CIS–ITSM) with the most comprehensive set of practice questions with detailed explained answers, all built in the latest ServiceNow release!

The CIS–ITSM exam certifies that you have the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the actual mainline exam.

Exam Scope

Incident Management (25%)

Problem Management (15%)

Change and Release Management (25%)

Knowledge Management (5%)

Request Fulfillment (25%)

Configuration Management Database (5%)

It is recommended to know the following for each ITSM application:

Baseline Application Functionality

Basic and advanced features in baseline installation of the current release

Functionality and features added or changed in the current release

State model and default process flow

Basic and advanced operations performed by users and the system

Architecture and Security

Key tables used in the application

Relationships among application tables

Roles and default Access Controls

Primary application components (Script Includes, Business Rules, etc.)