Kentaro Toyama
Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design. Learners will be introduced to numerous techniques to gather data from and about users. This course is part of the User Experience (UX) Research and Design specialization offered on Coursera. What you’ll learn: Find out what user needs assessments are, what qualitative research is, and how the two are related. Learn an end–to–end methodology for qualitative research that is suited for understanding user needs. The methodology includes knowledge of semi–structured interviews, in–situ observation, and affinity walls. Be exposed to good practices for conducting semi–structured interviews, in–situ observation, and affinity walls. Gain some experience with semi–structured interviews, in–situ observations, and affinity walls.
Instructor Details
Courses : 1
Specification: Understanding User Needs
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28 reviews for Understanding User Needs
Add a review
| Price | Free |
|---|---|
| Provider | |
| Duration | 16 hours |
| Year | 2019 |
| Level | Beginner |
| Language | English |
| Certificate | Yes |
| Quizzes | Yes |
Juangui J –
This was an excellent course. The professor is very good and the assignments are well balanced and practical. I think that I learned very useful skills that I already have put in practice in my day to day work as a frontend developer.
Eber S –
Excelente curso
Anelia S –
Although it’s quite intensive, the course is super important for anybody who wants to get better in this area of knowledge. 100% Recommendable.
Liubov Z –
Very useful course
Carlos J B A –
A rewarding experience because I have been able to learn very valuable information. It is an excellent course. It has helped me in the personal and professional field. Thank you.
Amber W –
Learned a lot about user research, user needs assessment, interviewing, data extraction. It was more challenging than the first course in the specialization. I’ll definitely need to continue learning about this topic. Great instructor and lectures.
Ari R –
The topic was interesting and I learnt a lot of new things. i wish that it was designed to be a little more exciting and engaging.
Ahmed S –
the course covers all the aspects around user interviews. but still, many other methods can be used for understanding user needs
Joaco O –
Overall great course. Would recommend.
Bo L –
Great hands on practice!
William S –
I really like this lecturer, he gives lots of good examples and analogies for the principles taught in this course. Well done.
Teaghan I –
Great class! The project was super helpful
Rhandy M –
It was a very valuable course
Irma M T –
I learn value skills to apply in the design field.
Daniel M C –
I had very high expectations about this course. Although the skills and knowledge acquired are very relevant to me and I find them useful, there are several things I didn’t like about the course. First, it seemed like there were unexplained gaps in the information acquisition; at some point I was trained to carry out an observation protocol implicitly assuming that it had already been designed, but the observation protocol design was never introduced. It feels like some content was missing from the course. Then, I tried to report it in the discussion forums about “Issues with materials”, but never received a reply. I think that the instructors should be attentive to this forum at least, as it is the only way they can receive real time feedback from the students with these issues. Nevertheless, I liked taking the course and doing the activities, and I think they’ll be very useful for my professional development.
LISA Y –
very good
Yixin Z –
good course with great instructor and assignments to learn user reaserch
A C –
This was a great class. I think the instructor is very thorough, and the assignments give you a great hands on opportunity to practice one of the most popular methodologies for gathering user needs data. Furthermore, I appreciated the final assignment, where we were asked to condense the data further into a small report and propose design solutions from the information we compiled. If you put in the work for this course, I do think you will gain a valuable skill from it. I recommend!
Daria M –
I would really recommend this course if you are new in this field and wants to try how to be a UX researcher and try to conduct a real interview. The course designed to motivate you and it really works.
Jessica C –
Interesting lectures and fun projects. I feel I learned a lot of useful info about conducting preliminary UX research with users.
Balu K –
Thank you very much for creating this course .
shrooksalah –
very good course and chance to practice
Iris L –
The lectures are very interesting. I learnt a lot from this course. The project is quite like a joke for me. It’s so hard for me find two people who are not my friends or relatives but be willing to spend one hour interview with me. These days, I would want $20 gift card to do such thing for a stranger! Anyways, I did gain hands on experience with the Affinity Wall.
xiaomei –
I really like the example of the professor gave.
Juan C C M –
Loved this course. I applied the assessment activities directly on my work projects and they really worked.
Lee M –
Challenging, but thoroughly rewarding. Be prepared to put more effort into this course than many others. You’ll be expected to actually engage with others to be able to complete most of the assignments so make sure you have time available.
Bernadette A M –
Excellent course. I really learned a lot about evaluating UX design through information acquired by interviewing users.
Li T M –
Very detailed curriculum but with many constrains for the assignments.